Refund Policy

PhantomServers services are provisioned immediately after purchase. Because server resources are reserved and deployed at that time, services are generally non-refundable once deployment has occurred.

Billing Errors

If you believe you were charged incorrectly or experienced a duplicate charge, please contact us within 72 hours of the transaction. Verified billing errors may be refunded at our discretion.

Service Issues

If a service cannot be delivered due to a technical issue on our infrastructure and the issue cannot be resolved within a reasonable timeframe, a refund may be issued at our discretion.

Non-Refundable Situations

• Issues caused by mods, plugins, or custom server configurations
• Problems related to game updates or third-party modifications
• World size, save data, or resource usage exceeding recommended limits
• User configuration errors or misuse of the service
• Services suspended due to violations of our Terms of Service

Cancellations

You may cancel your service at any time to prevent future renewals. Cancellation stops future billing but does not automatically create a refund for past charges.

Need Help?

If you believe you were charged incorrectly or have a billing concern, please contact us before opening a payment dispute. We are available through our support page or Discord and typically respond within 24 hours.